Use this page after you have already chosen your booking item from the relevant price or package page. This page helps you send booking details, confirm payment in Indonesian Rupiah, and receive voucher support for your confirmed water sports booking at Aditya Water Sport, Tanjung Benoa.
If you have not chosen what to book yet, please return to the correct page first:
- Use the package page for fixed 3 to 6 activity bundles.
- Use the price page for choosing individual rides.
This page is for booking support only. It does not compare packages, explain ride details, show activity recommendations, or provide price tables.
Before you send the form, please note:
- Payment is in IDR.
- We send the voucher after your payment is verified.
- You can redeem the voucher at the Aditya Water Sport counter.
- Same-day booking closes at 12 pm WITA.
The Wira Tour Bali reservations team and Aditya Water Sport at Tanjung Benoa updated their booking rules, service hours, age limits, refund and rescheduling policies, insurance coverage, and payment options on June 16, 2026.
Operating hours, payment options, refund policies, and safety guidelines may change. Please confirm the latest information via WhatsApp or at the Aditya Water Sport counter before your visit.
Prefer Bahasa Indonesia? Baca panduan booking dan voucher dalam Bahasa Indonesia.
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Quick Booking Information
- Time zone: Bali time, WITA, UTC+8.
- Voucher redemption location: Aditya Water Sport counter, Tanjung Benoa, Pantai Tanjung Benoa, Nusa Dua area, South Bali.
- Payment currency: Indonesian Rupiah, IDR.
- Voucher delivery: Vouchers are issued after payment is verified during service hours.
- Same-day booking cut-off: Typically 12 pm WITA, depending on sea conditions, weather, and slot availability.
- Recommended booking time: Please book one or two days in advance when possible to ensure smoother coordination.
How to Complete Your Booking
You can send your booking details using WhatsApp or the online form. For the fastest confirmation of your booking, payment, and vouchers, please use WhatsApp.
Step 1: Send Your Booking Details
Please share the following details with us on WhatsApp or through the booking form:
- Full name
- WhatsApp number with country code
- Date of activity
- Preferred time
- Number of adults, 13 years and above
- Number of children
- Children’s ages, if any
- Hotel or villa name and area, for reference or shuttle if applicable
- Booking item already chosen from the relevant page
- Pickup area or self-arrive plan
- Medical condition note, if relevant
If your booking item is not chosen yet, return to the relevant price or package page before submitting your booking details.
Step 2: Receive Booking Confirmation
The reservations team confirms:
- Booking availability
- Total price in IDR
- Payment method
- Payment deadline
- Check-in or voucher redemption instructions
The payment deadline is usually 60 minutes after confirmation.
Step 3: Pay Through an Official Payment Channel
Pay using one of the official methods listed in the Payment and Voucher Rules section.
Do not send payment before the team confirms your booking details, total price, and payment method.
Step 4: Send Proof of Payment
Please send a copy of your payment receipt via WhatsApp or email. This will help our team quickly find your payment and send you your voucher without any delays.
Step 5: Receive and Redeem Your Voucher
After verification, the team sends your voucher with the reservation number to your WhatsApp.
The voucher can also be sent to your email if you request it.
On the activity day, go to the Aditya Water Sport counter in Tanjung Benoa, Bali.
Show your voucher on your phone and bring one form of ID. Follow the safety briefing and the instructions given at the site before starting your activities.
Same-Day Timing and Reservation Hours
This section is a timing reference for booking, payment verification, voucher sending, and voucher redemption.
Activity Window and Last Admission
- Activities usually run from 9 am to 4 pm.
- Last admission is 2 pm.
Voucher Redemption Window
The on-site voucher redemption window is 9 am to 2 pm.
Same-Day Booking Cut-Off
- The team usually accepts same-day requests until 12 pm, subject to sea, weather, and slot availability around Tanjung Benoa Bay.
- After 12 pm, the team typically schedules new requests for H+1, the next day.
- If your preferred slot is full, the team will offer nearby times or the nearest available reschedule.
- Same-day booking closes at 12.00 WITA.
- Book H-1 or H-2 whenever possible.
- Booking one or two days in advance gives you a better choice of time and smoother coordination.
Reservation and Verification Hours
- Reservation and payment verification hours are 7 am to 9 pm.
- The Wira Tour Bali reservations team verifies payments and bookings during these hours.
- The team typically sends vouchers about 5 minutes after payment is verified within service hours.
- If you make a payment between 7 am and 9 pm, we process it the same day. If you pay outside of these hours, we will process your payment the next day.
- Typical reply time is within 12 hours during service hours.
- To confirm quickly before your playtime, please chat with us on WhatsApp. Just let us know your preferred date and time.
- The team prioritizes bookings that are closer to the activity date and time, where possible, subject to real-time availability.
Payment and Voucher Rules
This section is a payment and voucher guide for bookings made through this page. It is not a full Terms & Conditions document.
Looking for the full Terms & Conditions? Use the Terms and Conditions page.
Who Handles Your Booking and Payment?
- Wira Water Sport is the dedicated water sports unit under Wira Tour Bali.
- Aditya Water Sport handles field operations at Tanjung Benoa, Bali, as the operator.
- Wira Tour Bali handles all payments and vouchers from a central location. You will see the total costs upfront before making any payments. Please make sure to use only the official methods for payment.
Accepted Payment Methods
Please pay online to confirm your booking. You can choose from the following payment methods:
- Bank transfer: BCA, Mandiri
- Virtual Account, VA
- QRIS
- E-wallet: GoPay
- Debit or credit cards: Visa, Mastercard
- International options: PayPal, Wise, Revolut
- Cash, only in specific situations advised by the reservations team
Payments are processed in IDR, except for PayPal.
Payment options can change based on the payment gateway or banks. Reconfirm if needed, especially if you have a preferred method.
Payment Policy
Before we issue your voucher, please follow the payment policy below.
100 percent full payment is required before your voucher is issued.
If your total booking amount is more than IDR 5,000,000, you may pay a 50 percent deposit.
The remaining balance should be paid before the activity day or at the location, as agreed in advance.
Please complete payment within 60 minutes after confirmation.
If payment is not received and confirmed within 60 minutes, the team will release your slot so other guests can book it.
Fees and Security
Card and some gateway payments may include a 3 to 5 percent payment gateway fee that is not included in the amount shown in your booking confirmation.
Exchange rates and extra fees from your bank, card provider, or e-wallet can differ from Google’s mid-market rate. The final amount appears before you tap “Pay”.
For your security, the team will never ask for:
- Your card PIN
- Your banking OTP codes
Only pay through:
- Official bank accounts in the name of I Wayan Gde Suadnyana
- HTTPS payment links sent through official customer service channels such as WhatsApp, email, or a secure form
Official Bank Accounts
Pay only to accounts under Wira Tour Bali in the name of I Wayan Gde Suadnyana:
- BCA: 7720168469
- Mandiri: 145-00-1042470-9
If you receive a request to pay to a different name or account:
- Do not pay.
- Contact the team immediately through the official WhatsApp number.
For card, PayPal, Wise, and Revolut payments:
- Payment links are only sent from official, SSL-secured gateway providers.
- Links are always sent from verified customer service channels.
QRIS for International Wallets
Many international guests can use QRIS with the following services:
- NETS from Singapore
- DuitNow from Malaysia
- PromptPay from Thailand
Whether you can use QRIS depends on your payment gateway and wallet provider. Please check with customer service before making a payment with an international wallet.
QRIS limit is up to IDR 10,000,000 per transaction. For higher amounts, please use bank transfer, BI-FAST, PayPal, or cards. For an official overview, see the official QRIS information from Bank Indonesia.
Voucher Support After Payment Verification
We verify payments between 7 am and 9 pm.
Here are the usual times for payment verification:
- QRIS and Virtual Account (VA) payments are usually instant during service hours.
- BI-FAST interbank transfer is usually instant and recommended for same-day bookings.
- Non-BI-FAST bank transfers follow each bank’s processing time.
- Cards, PayPal, Wise, and Revolut are usually instant after authentication.
Final verification always follows the bank or gateway service level.
Once your payment is verified and linked to your booking, your voucher is usually sent within about 5 minutes between 7 am and 9 pm. Outside service hours, your voucher is processed on the next day.
Proof of Payment Format
After you pay, please send proof of your payment by WhatsApp or email.
- Use this format: Name | Activity date | Booking item | Number of participants | Booking code, if you have one
- Example: John Smith | December 12 | Confirmed booking item | 3 pax | WB1234
For bank transfers, use a clear remark such as: WiraTour | John Smith | December 12
This format helps the team quickly match your payment and prevents delays in issuing your voucher.
Invoices and Receipts
If you need documentation for personal or company use, the team can provide an invoice or receipt in either the booker’s name or your company’s name.
Request it by WhatsApp after your payment is verified. The document will be sent to your WhatsApp or email.
Meeting Point and Check-In
This section helps you redeem your voucher smoothly after booking.
Meeting Point
- Aditya Water Sport counter, Tanjung Benoa, Pantai Tanjung Benoa, South Bali.
- Plus Code: 66QF+Q5 Benoa, Badung Regency, Bali.
- You can open Aditya Water Sport on Google Maps through the map link on this page.
Check-In Steps
- Arrive before your requested time window.
- Show your voucher on your phone.
- Show one original ID.
- Follow the directions from the on-site team.
- Join the safety briefing before your activity.
Arrival Buffer for Check-In
- Arrive before your requested time window so the team can verify your voucher and prepare your activity order.
- Traffic can take longer during weekends, holidays, and peak hours. Please leave earlier if you stay outside Nusa Dua or Tanjung Benoa.
- If you are running late, contact the team on WhatsApp before the 2 pm last admission cut-off.
On-Site Staff and Support
Putu Yuda helps with verification and support from 09.00 to 16.00 WITA.
For bookings made through Wira Water Sport, part of Wira Tour Bali:
- On-site support: Putu Yuda
- On-site hours at Aditya Water Sport Tanjung Benoa: 9 am to 4 pm
Putu Yuda assists with:
- Verifying vouchers for Wira Water Sport guests
- Coordinating with Aditya Water Sport
- Helping with common issues at the counter, such as timing, queues, and basic questions
Late Arrival Policy
To protect other guests and respect the 2 pm last admission at Aditya Water Sport Tanjung Benoa, aim to arrive 15 minutes before your scheduled time window.
If you are slightly late but still before 2 pm, the team will try to fit you in. Activity order or duration may be adjusted based on real-time conditions.
If you arrive after 2 pm or well beyond your scheduled time, your booking becomes subject to on-site slot availability.
The team will reschedule on the same day, where possible.
If no alternative slot is available, your booking is generally treated as a no-show. It remains non-refundable according to the refund and reschedule policy.
If you see that you will be late, contact the team on WhatsApp as early as possible so that reschedule options can be assessed before the last admission cut-off.
Refund and Reschedule Policy
This section is a practical refund and reschedule guide for your booking timing. It is not a full Terms & Conditions document.
All deadlines follow Bali time, WITA. These rules reflect the Aditya Water Sport policy applied to Wira Tour Bali guests.
Standard Rules
- Same-day cancellations and no-shows are generally non-refundable.
- A full refund is available until H-1, one day before the activity.
- Cut-off time: 8 pm.
- Refunds are processed minus admin, transfer, or payment gateway fees.
Operator Cancellations and Bad Weather
- Safety and sea conditions at Tanjung Benoa are the top priority.
- In light rain, many activities may still run with adjustments.
- In unsafe wind or sea conditions, activities may be paused, rescheduled, or canceled.
For a sea and wind reference before same-day booking, check the BMKG marine forecast for Selat Badung (Indonesian Language).
If Aditya Water Sport or the on-site team cancels your booking for safety or operational reasons, you will receive one of these options:
- Free reschedule to another available time or date
- Refund for the affected part of your booking, according to the operator’s policy
If only part of your booking can run, refunds or reschedules are applied only to the affected part.
How to Request a Refund or Reschedule
To request a change:
- Contact the team on WhatsApp as soon as you notice an issue.
- Provide your booking code and the booker’s full name.
- Explain your situation, including date, time, and reason.
- Wait for the team to confirm available options.
The team will confirm the options based on timing, on-site conditions, and operator policy on the day.
Insurance Scope and Safety Requirements
This section summarises operator insurance basics for booking support only. It is not a full insurance policy or a full safety guide.
Insurance Provider and Active Period
- Participant insurance is provided by Aditya Water Sport at Tanjung Benoa, Bali.
- Coverage is active only when you are participating in a booked activity and follow the operator’s SOP and on-site instructions.
- Please check the coverage limits and terms again by WhatsApp or at the counter on the day of your visit.
- Insurers may change their policies over time.
Common Exclusions
In general, basic operator insurance does not cover:
- Mobile phones, cameras, and other personal electronic devices
- Incidents that occur outside designated activity areas or outside agreed procedures
- Incidents when guests ignore crew or instructor instructions, for example, removing a life jacket during the activity
- Situations involving alcohol, drugs, or other unsafe behavior
- Many pre-existing medical conditions, such as heart disease, severe hypertension, certain ear issues, or recent major surgery, unless the insurer explicitly includes them
Details can change. Reconfirm if needed at booking or at the counter.
Safety Basics on Site
To help keep your session safe:
- Wearing a life jacket is mandatory for relevant activities.
- Listen carefully to the safety briefing before each activity.
- Follow all directions from instructors and the boat crew.
- Store valuables in lockers instead of carrying them into wet areas.
- Use waterproof cases and straps if you bring phones or cameras near the water.
Companions and Non-Participants
Not everyone in your group has to join the activities.
- Children who are too young for some bookings may still be allowed to come as companions, depending on the operator’s rules and the booking type.
- Companions who do not join an activity are not covered by ride insurance.
- Parents and guardians are fully responsible for supervising children in beach areas, waiting areas, and around jetties and boat ramps.
If you are booking for very young children, older guests, or guests with functional needs, please confirm their age and plan by sending a message on WhatsApp before making the reservation.
Facilities at the Aditya Water Sport Counter
This is a practical note for check-in comfort, not a beach facilities guide.
Facilities for guests usually include:
- Changing rooms and bathrooms
- Limited lockers
- Parking space
- On-site photo or video desk
Towels, lockers, parking, and documentation services are subject to availability on the day.
Photos and videos are purchased on-site and paid directly to the documentation operator.
Bring a small wet bag for wet clothes.
Privacy and Data Use
Booking data is used only for:
- Handling reservations
- Verifying payments
- Issuing and validating vouchers
Please:
- Keep your transaction proof and voucher until your activities are completed.
- Avoid sharing voucher screenshots publicly to prevent misuse.
If you need details about privacy practices, you can contact customer service by WhatsApp or email.
Booking Form
If you prefer a more structured booking process, you can use the online booking form below.
If you need help filling in the form, contact the team by WhatsApp.
Other Contact Options
If you prefer to contact the team through other channels.
- Email for booking: [email protected]
Final Booking Reminder
- Use this page after you have already chosen your booking item from the relevant page.
- Send your booking details first.
- Wait for the team to confirm availability, total price, payment method, and payment deadline.
- Complete payment through the official payment channel only.
- Keep your proof of payment and voucher until your activities are completed.